LUXURIATIMES GLOBAL FAQ
◈ What is LuxuriaTimes.com?
LuxuriaTimes is the premier destination for luxury watch enthusiasts, offering expert reviews, investment analysis, and curated collections from Rolex, Patek Philippe, Audemars Piguet and other elite brands since 2015.
◈ Do you sell watches directly?
We partner with authorized dealers and Amazon Luxury Stores. Here's our top-curated pick:
◈ How often are watch prices updated?
Our proprietary LuxuriaPrice Index updates daily for pre-owned models and weekly for new releases. We track 50+ global markets.
◈ Can I sell my watch through LuxuriaTimes?
Yes! Our Concierge Service offers free valuations and connects you with our network of 200+ certified buyers. Start your appraisal here.
◈ Do you offer authentication services?
Our LuxuriaCert program provides:
- 3-point mechanical inspection
- Full spectrum UV testing
- Microscopic movement analysis
◈ What payment methods do you accept?
Wire Transfer
Cryptocurrency
Credit Cards
Escrow
◈ How do I track my order?
All orders include:
- Real-time GPS tracking
- 24/7 armored courier support
- Temperature-controlled transport
◈ What's your return policy?
7-day inspection period for all watches:
- Full refunds (minus 3% processing)
- Exchange for credit (+5% bonus)
- International returns accepted
◈ Do you offer watch servicing?
Our LuxuriaCare program includes:
- Factory-trained watchmakers
- 2-year service warranty
- Loaner watch during repairs
◈ How do I contact customer service?
24/7 Support Channels:
- Live Chat (bottom-right corner)
- Phone: +1 (888) 555-LUXE
- Email: concierge@luxuriatimes.com
◈ What makes LuxuriaTimes different?
- Price Match Guarantee - We'll beat any authorized dealer quote
- Blockchain Certificates - Immutable ownership records
- Private Client Services - VIP access to limited editions
◈ Are your watches new or pre-owned?
We offer both:
- New - Direct from manufacturers
- Pre-Owned - Certified refurbished
- Vintage - Collector-grade pieces
◈ Do you ship internationally?
Yes, to 60+ countries with:
- Duties pre-paid option
- Discreet packaging
- Customs documentation
◈ What warranty do you offer?
Standard Coverage:
- New watches: Manufacturer warranty
- Pre-owned: 2-year LuxuriaWarranty
◈ Can I trade in my current watch?
Our Trade-Up Program offers:
- Instant online valuation
- +15% bonus when trading for higher-end models
- Home pickup available
◈ Do you have a physical boutique?
Visit our New York Flagship at:
◈ How do I join the VIP program?
Luxuria Black Card benefits include:
- First access to limited editions
- Personal shopper
- Free worldwide shipping
- Invites to exclusive events
◈ Can I customize my watch?
Our Bespoke Program offers:
- Custom dials (approved by manufacturers)
- Exotic strap materials
- Engraving services
◈ What's your privacy policy?
We adhere to Swiss Banking-level security:
- End-to-end encrypted transactions
- No third-party data sharing
- Anonymous browsing option
◈ How do I become a partner dealer?
Our Authorized Network requires:
- Minimum 5 years in luxury watch trade
- Certified authentication capabilities
- $2M+ annual inventory turnover