LuxuriaTimes Customer Guarantee
Our Refund & Return Policy ensures a secure luxury shopping experience. Every purchase from LuxuriaTimes is protected with transparent return guidelines so customers can shop premium watches with confidence.
Refund & Return Process
Step 1 – Request a Return
Contact our support team with your order number to start the return request.
Step 2 – Ship the Watch
Securely package the watch and send it using a courier service with tracking.
Step 3 – Inspection
Our team checks the returned watch to ensure it meets the return policy conditions.
Step 4 – Refund Issued
Refunds are issued to your original payment method within 5–7 business days.
Refund & Return Policy Quick Summary
- 30 Day Return Window
- Products must be unused and in original packaging
- Refunds processed within 5–7 business days
- Defective watches replaced free of charge
- Customized products are not eligible for return
30 Day Refund & Return Policy Window
You can request a return within 30 days of receiving your order if the watch is unused and in original condition.
Fast Refund Processing
After inspection of the returned item, refunds are issued to the original payment method within 3–5 business days.
Secure Luxury Watch Returns
Package the watch carefully and send it using a reliable courier service with tracking.
Refund & Return Policy Eligibility
- Product must be unused and in original packaging
- Return request must be made within 30 days
- Order number or receipt is required
- Products damaged by misuse cannot be returned
Refund & Return Policy Shipping Timeline
Customers may ship returned products using their preferred courier. Once the product passes our inspection process, refunds are issued within 5–7 business days.
Luxury Watch Resources & Buying Guides
Before purchasing a watch, you may find these guides helpful:
Luxury Watch Market Insights
Popular Luxury Watch Models
Refund & Return Policy Return Address
LuxuriaTimes Returns Department
Plot 12 Luxury Street
Karachi Pakistan
Refund & Return Policy Frequently Asked Questions
Contact our support team immediately with photos of the damage and we will arrange a replacement.
Yes, our Refund & Return Policy allows returns within 30 days if the item is unused.
Once we receive and inspect the returned watch, your refund will be issued to the original payment method.
After we receive and inspect the returned watch, refunds are usually processed within 5–7 business days.
Customers typically cover return shipping unless the product arrives damaged or defective.
Yes. Exchanges are available within the same 30-day return window if the watch is unused and in original packaging.
Most luxury watches sold by LuxuriaTimes are eligible for return within 30 days, provided they are unworn and in original condition.
Customized or engraved watches cannot be returned unless there is a manufacturing defect.
Shopping With Confidence
Before purchasing a luxury watch, we recommend reviewing our Refund & Return Policy to understand how returns, exchanges, and refunds are handled at LuxuriaTimes.
We want you to love your timepiece. If you’re not completely satisfied, our hassle-free return and refund policy is here to help.
Eligibility for Returns
You can return your purchase within 14 days from the date of delivery if the following conditions are met:
- Item is in its original packaging, unused and in resaleable condition
- All tags, authenticity cards, and accessories are intact
- Return request was made within the return window
Non-Returnable Items
- Customized or engraved watches
- Final sale and clearance items
- Gift cards or promotional items
How to Initiate a Return
- Email us at returns@luxuriatimes.com with your order number and reason for return.
- Our team will review your request and send return instructions within 24–48 hours.
- Once approved, carefully pack the item and ship it back using a tracked service.
Refund Process
Once your return is received and inspected:
- We will notify you via email about the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
- Funds typically appear within 3–5 business days, depending on your bank
Exchange Option
If you'd prefer an exchange instead of a refund, please specify in your return request — we'll do our best to accommodate.
Damaged or Defective Items
If your item arrived damaged or with manufacturing defects, contact us immediately. We’ll offer a replacement or refund, depending on the situation.
Need help? Email us at support@luxuriatimes.com. We’re here to ensure your shopping experience is seamless and luxurious.
Eligibility;
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items:
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Gulsha e iqbal karachi pakistan.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns:
To return your product, you should mail your product to: Gulshan e Iqbal karachi, pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at watches@.luxuriatimes.com for questions related to refunds and returns.