🔁 Refund & Return Policy – Hassle-Free Luxury Guarantee
⚡ Quantum Return Portal
Our hyper-efficient return system guarantees 97.3% faster processing than industry standards.
30-Day Time Warp
Return any unworn timepiece within our quantum grace period for full reimbursement.
Neural Refund Network
AI-powered processing guarantees funds return to your account in 3-5 business days.
Holographic Returns
Our award-winning system generates smart labels with augmented reality tracking.
🌌 Frequently Accessed Knowledge
🚀 Quick Policy Summary
- ✅ 30-Day Return Guarantee
- 📦 Products must be unused, in original packaging
- 💳 Refunds processed within 5–7 business days
- 🔧 Defective products replaced at no cost
- 🚫 Customized items not eligible for return
📋 Eligibility for Returns
- Product must be in original condition and packaging
- Return initiated within 30 days of delivery
- Original receipt or order number required
- Items worn, resized, or damaged by user are ineligible
🚚 Return Shipping Process
You can choose your preferred courier. Customers are responsible for return shipping unless item is defective or incorrect. We'll provide the return label for faulty products.
⏳ Refund Timeline
Refunds are credited back to your original payment method within 5–7 business days once the returned item passes inspection. You'll receive confirmation via email.
📬 Return Address & Contact
Address: LuxuriaTimes Returns Dept., Plot 12, Luxury Street, Karachi, Pakistan
Need Assistance? Contact us at luxuriatimes.com/contact-us
❓ Common Questions
What if the item is damaged?
We’ll replace it at no cost. Just send a photo to our support team.
Can I get a refund for buyer’s remorse?
Yes, as long as the item is unused and returned within 30 days.
How do I request an exchange?
Use our contact form or email us directly. Exchanges follow the same policy rules.
Refund & Return Policy
We want you to love your timepiece. If you’re not completely satisfied, our hassle-free return and refund policy is here to help.
Eligibility for Returns
You can return your purchase within 14 days from the date of delivery if the following conditions are met:
- Item is in its original packaging, unused and in resaleable condition
- All tags, authenticity cards, and accessories are intact
- Return request was made within the return window
Non-Returnable Items
- Customized or engraved watches
- Final sale and clearance items
- Gift cards or promotional items
How to Initiate a Return
- Email us at returns@luxuriatimes.com with your order number and reason for return.
- Our team will review your request and send return instructions within 24–48 hours.
- Once approved, carefully pack the item and ship it back using a tracked service.
Refund Process
Once your return is received and inspected:
- We will notify you via email about the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
- Funds typically appear within 3–5 business days, depending on your bank
Exchange Option
If you'd prefer an exchange instead of a refund, please specify in your return request — we'll do our best to accommodate.
Damaged or Defective Items
If your item arrived damaged or with manufacturing defects, contact us immediately. We’ll offer a replacement or refund, depending on the situation.
Need help? Email us at support@luxuriatimes.com. We’re here to ensure your shopping experience is seamless and luxurious.
Eligibility;
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Gulsha e iqbal karachi pakistan.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Gulshan e Iqbal karachi, pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at @Support.luxuriatimes.com for questions related to refunds and returns.